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EMAILREPLIES.COM NEWSLETTER
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Issue #2 - 2004
http://www.emailreplies.com
In this issue:
- UK employees read boss's emails
- Email more effective than face-to-face contact
- New etiquette tip: use cc: sparingly
- Take the netiquette quiz
- To reply or not to reply to spam
- New book: Cut the Glut of E-mail
* UK employees read boss's emails
=========================
In a study held amongst 200 UK businesses, security company Indicii Salus
found that 87 per cent of UK employees have read their boss's private
email on at least one occasion. Most workers claimed 'just to come across
an unprotected inbox', with only 18 percent accessing their boss's email
inbox with a purpose. Paran Chandrasekaran, CEO of Indicii Salus, said:
'Email has made people much freer communicators, but it has also made
us very careless about how we protect confidential information. With email,
many businesses are leaving this same information to be read freely by
anyone accessing the recipient and sender's PC or intercepting the email
in transit.' For the full story: http://www.silicon.com/bin/bladerunner?30REQEVENT=&REQAUTH=21046&14001REQSUB=REQINT1=52195
(This link will probably be broken in two, so copy and paste the whole
link into your browser)
* Email more effective than face-to-face contact
=====================================
Fifty-two percent of workers consider email, intranets and extranets more
effective for sharing knowledge than talking face-to-face. This is according
to a survey held by Xerox Corporation amongst more than 200 attendees
of AIIM, an annual enterprise content management trade show. The survey
also showed that workers are increasingly sharing their work with colleagues:
nearly 50 percent of respondents shared more than half their work in any
given day. About 33 percent shared less than half, and only 18 percent
shared less than a quarter of their work. Read the press release: http://www.xerox.com/go/xrx/template/019e.jsp?id=NR_2002March7_AIIM_Survey
* New etiquette tip: Use cc: sparingly
============================
Try not to use the cc: field unless the recipient in the cc: field knows
why they are receiving a copy of the message. Using the cc: field can
be confusing since the recipients might not know who is supposed to act
on the message. Also, when responding to a cc: message, should you include
the other recipient in the cc: field as well? This will depend on the
situation. In general, do not include the person in the cc: field unless
you have a particular reason for wanting this person to see your response.
Again, make sure that this person will know why they are receiving a copy.
For more etiquette tips: http://www.emailreplies.com
* Take the online netiquette quiz
========================
This online quiz guides you through 10 questions to test your knowledge
of netiquette. Apart from email etiquette it also covers etiquette in
chat rooms and newsgroups. The site also includes an online version of
the book Netiquette by Virginia Shea covering topics such as netiquette
basics and email etiquette in the work place. You can take the quiz from
this link: http://www.albion.com/netiquette/netiquiz.html
* To reply or not to reply to spam
=========================
In a recent initiative, the Federal Trade Commission (FTC) tested the
remove and unsubscribe options in 200 spam messages. They discovered that
the vast majority of email addresses were invalid and therefore the 'remove
me' instructions never arrived. This could seem to point out that contrary
to current opinion, replying to a spam message can do no harm. However,
it does not stop spam messages either, so it is still advisable not to
reply. The initiative was in conjunction with the FTC joining eight state
law enforcers in the United States and four agencies in Canada to combat
deceptive spam. Besides bringing 63 law enforcement actions, the agencies
have sent 500 letters warning that deceptive spam is illegal. Amongst
the court actions are cases such as Universal Direct who promises their
gift program participants $10,000 in cash gifts and David L. Walker who
claims his treatments (between $2,400 an $5,200) cure cancer. The FTC
has also produced a list of guidelines for combating spam: http://www.ftc.gov/bcp/conline/pubs/online/inbox.htm
* New book: Cut the Glut of E-mail
==========================
Are you spending a long time managing your email inbox? This new book
by Mark Ellwood might be helpful. The book provides practical tips and
techniques to get email working for you, rather than you working for it.
For example, the book discusses the email notification function and warns
that turning this on can sap productivity since it can unnecessarily interrupt
your concentration, forcing you to start all over again. Mark Ellwood
is an internationally known productivity consultant and a leading expert
on how people spend their time. For more information about the book: http://www.amazon.com/exec/obidos/ASIN/0968239528/emailrepliescom/103-7398828-0720645
(This link will probably be broken in two, so copy and paste the whole
link into your browser)
